Refund policy
Return and Refund Policy
Product Returns
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Eligible Conditions: Products can only be returned in the event of a manufacturing defect or malfunction.
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Return Window: If the product is unused, it can be returned within 7 days from the date of receipt.
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Product Condition: Returns are only accepted if the item is returned in its original packaging and in brand-new, unused condition.
Refunds
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Defective Items: In the case of a return due to a manufacturing defect, a full refund will be issued to the customer after the product has been inspected.
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Custom Orders: For custom or personalized orders, if a cancellation or return occurs after the product has already been manufactured, only a 50% refund will be issued (to cover the cost of materials and production time).
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Shipping Costs: The customer is responsible for all shipping costs associated with returning the product.
The Return Process
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Contact Us: Please reach out to our customer service team via the contact form on our website or by email at umo.lumo.info@gmail.com.
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Ship the Item: Once your return request is approved, you will need to ship the product back to the address provided by our customer service team.
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Processing: After we receive and inspect the returned item, your refund will be processed in accordance with the policy outlined above.